While you are a patient at Melbourne Same Day Surgery your rights shall include the following:
- You have the right to reasonable access to care.
- You have the right to care that is considerate and respectful of your personal values and beliefs.
- You have the right to be well informed about your illness, possible treatment, and likely outcomes, and to participate in decisions regarding your case.
- You have the right to know the names and roles of the people treating you.
- You have the right to refuse a treatment as permitted by law. If you refuse a treatment, you have the right to be informed of the possible alternatives and outcomes of your decision.
- You have the right to participate in ethical questions that arise in the course of your care, including issues of conflict resolution.
- You have the right to security, personal privacy and confidentiality of information.
- You have the right to expect that Melbourne Same Day Surgery will provide you with the necessary health services to the best of its ability.
- You have the right to know if Melbourne Same Day Surgery has relationships with outside parties that may affect your treatment and care, these may be with educational institutions, other healthcare providers, or insurers.
- You have the right to be informed about the rules and procedures that affect your care, your treatment decisions, and your charges for care, plus payment methods.
- You have the right to be informed about rules and procedures for educating staff members about patient rights, and their role in supporting these rights.
- You have the right to access protective services and to receive assistance in accessing community resources when appropriate.
- You have the right to have your pain addressed in the following ways:
- To report your pain and expect it to be accepted and acted upon.
- That every reasonable attempt will be made to manage your pain, no matter the cause or severity.
- That you’ll be treated with respect regardless of the intervention necessary to control your pain.